Terms and Conditions

Last updated: 3 October 2026

These terms apply when you use mangocabs.in or book or travel with MANGO CABS AND RENT A CAR PRIVATE LIMITED ("Mango Cabs", "we", "us"). You may book on our website, by phone or on WhatsApp. By making an enquiry or a booking you agree to these terms.

The terms are in three parts:

• Part A applies to everyone.
• Part B applies to cab and Tempo Traveller bookings.
• Part C covers self-drive rental, and tour packages, which apply only once we start offering them.

We also have a Privacy Policy and a Data Deletion page.

PART A — General

A1. About us

MANGO CABS AND RENT A CAR PRIVATE LIMITED, Thiruvananthapuram, Kerala 695010, India. Email: mangocabstvm@gmail.com.

A2. Using our website

• Fares on our website are estimates. They are based on the route, date and vehicle you choose, and the fare we confirm in your quote is the one that counts.
• Submitting the booking widget or the contact form sends us an enquiry. It is not a confirmed booking (see B1).
• You must give accurate details, including a mobile number that belongs to you or that you are allowed to use.
• Do not misuse the website: no automated scraping, no false enquiries, and nothing that interferes with how the site works.
• The content, logos and images on the website belong to Mango Cabs or its licensors. You may not copy them for commercial use.

A3. Communications

• By making an enquiry you agree that we may contact you by phone and WhatsApp about your enquiry and booking.
• Calls to and from our business numbers are recorded.
• Reply STOP on WhatsApp to stop proactive messages.
• The Privacy Policy explains how we use this information.

A4. Payments

• You can pay online by UPI (QR code or UPI ID) or by bank transfer, or in cash. You pay by the method agreed in your quote, usually UPI (GPay) or cash. An advance confirms your booking, and the balance is paid to the driver after the trip. Institutional and corporate accounts may pay by bank transfer against an invoice.
• We record every payment against your booking, and we issue an invoice on request or where required.

A5. Limitation of liability

• We take reasonable care in providing our services.
• To the extent the law allows, our total liability for any claim about a booking is limited to the amount you paid us for that booking.
• We are not liable for indirect losses, such as a missed flight, train, appointment or event, unless the loss was caused by our negligence or breach of these terms.
• Nothing in these terms limits liability that cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019.

A6. Events beyond our control

We are not responsible for delay or failure caused by events outside our reasonable control, for example:

• natural disasters, floods or landslides;
• strikes, hartals or road closures;
• government orders or accidents involving other parties;
• severe traffic or weather.

If such an event affects your booking, we will try to arrange an alternative. If we cannot, we will refund the money you paid for any part of the service we did not provide.

A7. Complaints and grievances

• Contact us at mangocabstvm@gmail.com or call or WhatsApp +91 98953 62526.
• Our Grievance Officer is Ajay Krishna (+91 98953 62526, mangocabstvm@gmail.com).
• We will respond within 90 days at the latest, and aim to be much faster.

A8. Law and courts

These terms are governed by the laws of India. Subject to your rights under consumer protection law, the courts at Thiruvananthapuram, Kerala have jurisdiction.

A9. Changes

We may update these terms. The version on this page on the day you book applies to that booking.

PART B — Cab and Tempo Traveller bookings

This part covers:

• one-way, round trip, city use (hourly) and outstation trips;
• airport and railway transfers;
• Tempo Traveller and other group vehicles;
• event, wedding, corporate and institutional travel.

B1. How a booking is made

1. You send an enquiry through our website, by phone or on WhatsApp.
2. We send you a quote, usually on WhatsApp. It sets out the route, date and time, vehicle, fare, what the fare includes, and any advance payment.
3. A booking is confirmed only when we confirm it to you, after you accept the quote and pay any advance asked for.

If there is a conflict, the terms in your quote or booking confirmation override this Part B.

B2. Fares and extra charges

• Your quote tells you what is included.
• Unless your quote says they are included, the following are extra:
  • tolls and parking;
  • extra kilometres or hours beyond the quoted package;
  • waiting time.
• Driver allowance (bata) is included in chauffeur-driven fares. Night charges apply only if your quote shows them.
• Inter-state permit or entry taxes: included in your quote when your route needs one.
• Changes you make to the route, the timing or stops can change the fare.

B3. Your responsibilities

• Be ready at the pickup point at the agreed time.
• Do not carry more passengers or luggage than the vehicle is booked for.
• Do not carry anything illegal or dangerous, and do not smoke or drink alcohol in the vehicle.
• You are responsible for damage to the vehicle caused by you or your group, beyond normal wear.
• The driver may refuse or end a trip if a passenger behaves unsafely or abusively. In that case the fare for the trip is still payable.

B4. Our responsibilities

• We provide a vehicle of the booked type, or a comparable or better one if the booked vehicle is unavailable, with a licensed driver.
• We keep vehicles in roadworthy condition, with the required permits and insurance.
• We tell you as early as possible if something changes.

B5. Cancellation and refunds

• Cancellation terms are set out in your quote or booking confirmation. They are the terms in force when your booking was confirmed. Where your quote says nothing, the following applies to chauffeur-driven cabs and Tempo Travellers.
• If you cancel, we refund a share of your advance. The share depends on how long before the pickup time you cancel:

These are the most we will keep. We look at every cancellation individually, and in practice we often refund more than this, sometimes in full. Talk to our team.

• We never keep more than your advance. If you have not paid the advance, we may ask you to pay the same share of the advance set out in your quote as a cancellation charge.
• A no-show is when our driver reaches the pickup point at the agreed time, waits, and tries to call you, and you do not turn up.
• If we cancel, cannot provide a vehicle, or the cancellation is caused by us, our driver or the vehicle's operator: we refund everything you paid for the trip.
• If your flight is cancelled: send us the airline's cancellation message or email, or your PNR or booking status showing the flight cancelled. Once we have checked it, we refund your advance in full, whenever you cancel.
• Refunds are paid by the same method you paid, or by bank transfer or UPI. Our team confirms the amount with you.
• Refunds are not given for unused time or distance within a package you have used.
• Self-drive rental is not covered by this section. See C2.

B6. Belongings

Please check the vehicle before you leave. We will try to help you get back anything left behind, but we are not responsible for loss of or damage to personal belongings unless it was caused by our negligence.

PART C — Services we may offer

C1 applies only once we start offering the service concerned. Until then, any enquiry about these services is handled case by case, and the terms in the quote we send you apply.

C1. Tour packages (when offered)

When we offer tour packages, the package description and quote will set out:

• the itinerary and what is included and excluded (for example accommodation, entry tickets and meals);
• the payment schedule;
• the cancellation charges, which can depend on how close to the tour date you cancel;
• the responsibilities of any third-party providers, such as hotels.

Parts A and B apply to transport within a package unless the package terms say otherwise.

C2. Self-drive rental

Self-drive rental is covered by a separate rental agreement for your car, not by Part B. Its cancellation terms are those of that agreement: ask our team for them before you book. The agreement is expected to cover:

• eligibility: minimum age, and a valid driving licence held for a minimum period;
• identity and licence checks before handover;
• a refundable security deposit, and when and how it is returned or deductions are made;
• fuel, kilometre limits, late return and cleaning charges;
• vehicle tracking (telematics), which records the vehicle's location and use during the rental;
• responsibility for traffic fines, tolls, damage, insurance excess and accidents;
• where the vehicle may and may not be taken.

Licence and identity documents you share with our team for a self-drive booking are handled under our Privacy Policy, like any other document you send us.

Contact

MANGO CABS AND RENT A CAR PRIVATE LIMITED, Thiruvananthapuram, Kerala 695010, India
Email: mangocabstvm@gmail.com · Grievance Officer: Ajay Krishna, +91 98953 62526